Vacant job

Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion SEK each year. These are public funds that we manage, and it is a significant responsibility. Therefore, we thoroughly examine each case, adhere to laws and regulations, provide information and guidance, care, and show compassion. This is a job for those who want to take responsibility. Welcome to Försäkringskassan.

As a unit manager for a unit within general telephone services (customer service) for sickness insurance, you will lead a team that answers over 1 million customer calls each year. The staff in general telephone services respond to various questions about sickness insurance and are often the first point of contact for customers with Försäkringskassan. It is therefore crucial that our customers receive answers to their questions and a positive reception.

Close leadership, change, sustainable workplace
As a unit manager, you are the leader closest to the employees and the operations. You are responsible for leading and driving daily work based on the department's mission and goals, where the state value base permeates your work. Through your leadership, you convey clear expectations, follow up on goals, and provide your employees with the right conditions to take responsibility. You have personnel responsibility as well as result and follow-up responsibility for the teams in your unit.

Your unit consists of 20 employees who work to answer incoming phone calls to Försäkringskassan and are located in Östersund. Through close leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You create understanding of the context, direction, and the goals the department has set and develop the plans your operations need. As a unit manager, you support the area manager and are part of a management group consisting of 7 managers, HR support, and an administrative assistant, where you contribute your expertise and engagement. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and skills.

The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

This is a job for those who want to take responsibility.

We are looking for someone who

• has a university degree or equivalent experience and qualifications
• has good leadership skills
• promotes others' professional and personal development
• works to achieve goals and results, follows up on the effects of their own and others' activities
• has a systematic approach to work
• collaborates effectively with others to achieve common goals
• has good self-awareness and is stable as a person, fostering a trust-building work climate
• promotes mutual dialogue, is attentive, and adapts their communication according to needs and situations.

It is an advantage if you have

• experience in leadership in similar operations
• experience in coaching leadership and leading through change
• experience in leading remotely
• experience in planning your operations in collaboration with remote colleagues
• a good understanding of Försäkringskassan's mission
• experience working in telephone or call center operations.

We place great emphasis on your personal qualities.

Other
1 position, permanent, full-time, with start date as agreed. A probationary period may be applicable. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment. There is an opportunity for remote work if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Location: Östersund

Would you like to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact persons
Manager: Lars Andersson, 010-111 39 20 (for questions about the position). HR specialist: Louisa Jörgensen, 010-113 43 37, [email protected] (for questions about the recruitment process). ST: Radmila Andric, 010-119 21 94, Saco-S: Maria Wärdell, 010-117 72 21, Seko: Eliza Grundström, 010-115 34 02.

Application
Welcome with your application by January 11, 2026. Upload your diplomas, grades, and certificates with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the ad, and you will receive assistance in submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal certainty, and good service.